Dissatisfied

1. Our Product Research Team has invested considerable time and effort into selecting items that we believe our customers will love. These products are chosen based on current market trends, consumer demand, and popularity.
2. We appreciate your understanding that operating a small business involves numerous expenses. Therefore, we encourage customers to conduct their own research to ensure the products they are considering meet their needs. If you believe our product is not suitable for you, we recommend not proceeding with your order.
3. Although we understand that you may not be satisfied with your purchase, we regret to inform you that operational costs have already been incurred. Consequently, all sales are final, and we are unable to offer refunds.

Incorrect Item

1. An incorrect item refers to receiving a product that is entirely different from what is displayed on our website.
   • Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
   • Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
   • Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
     • As a small business, we work diligently to provide detailed product descriptions to assist customers in making informed choices before finalizing their purchases.
   • Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
     • We aim to present complete information so customers can determine whether to proceed with their order or decide against it if the product doesn’t fit their needs.
2. We will initiate a replacement order using the same shipping method as the original item.
   
   • To help speed up your replacement process, kindly provide three photos of the received item taken from various angles.
   • There is no need to return the incorrect item if we approve a replacement.

Items Not Received After 30 Days

1. Items that have not been received after 30 days (excluding those marked as delivered on the carrier's site, like USPS or Canada Post) qualify for a complimentary replacement.
   
   • We will create a replacement order using the same shipping method as your initial purchase.
2. If your tracking status shows "delivered," please get in touch with your local post office for assistance. Here's a list of our most common carriers.
   • Please click here to know what tracking number should I give to my local post office.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.